Frequently Asked Questions
Everything you need to know about our global flavors and delivery.
How do you ensure the freshness of your food products?
We work directly with small-batch producers and farmers. All items are vacuum-sealed and stored in temperature-controlled environments before being shipped in insulated packaging to maintain peak flavor and quality.
Where do you ship your products?
Currently, Diaspora ships to all 50 U.S. states and Canada. We are working on expanding our international shipping options to bring our curated pantry staples to more countries soon.
What is your return policy for perishable items?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 48 hours of delivery for a full refund or replacement.
Are your products organic or non-GMO?
The majority of our catalog is organic and non-GMO. We prioritize traditional farming methods and list all certifications and ingredient details clearly on each individual product page.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to follow your package's journey from our warehouse to your kitchen table.
Do you offer wholesale opportunities for restaurants?
Yes, we love partnering with chefs and retailers. Please visit our 'Wholesale' page or email us directly at [email protected] for our current catalog and bulk pricing tiers.