Returns & Exchanges

At Diaspora, we strive for the highest quality in every harvest, but due to the perishable nature of our artisanal food products, we cannot accept physical returns. If your order arrives damaged or fails to meet our quality standards, please contact us within 14 days for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the shipping packaging as soon as it arrives to help us identify the cause of the issue.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos attached to initiate a claim.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine eligibility for a refund or a fresh replacement.

• 4.
  Resolution

  Once approved, we will process your refund to the original payment method or ship out a replacement order at no additional cost to you.